Quality Management System


A quality management system (QMS) is a collection of business processes focused on consistently meeting customer requirements and enhancing their satisfaction. It is aligned with an organization’s purpose and strategic direction (ISO 9001:2015). It is expressed as the organizational goals and aspirations, policies, processes, documented information, and resources needed to implement and maintain it.

Learning Objectives:

By the end of the course participants will be able to:

  • Understand The purpose of a QMS
  • Explain the principles of quality management
  • Apply the requirements of ISO 9001
  • Plan and conduct an audit
  • Report an audit
  • Undertake audit follow-up activities
  • Prepare and advice their organization before third party assessment.
  • Contribute to the development and improvement of Quality management system.

Course Techniques

This is highly participative course based upon practical sessions using tutorials, case studies, interactive workshops, individual exercises, group activities, role plays and open forum discussions. The Model of course is based upon Process Based Quality Management System, the structure and content of ISO 9001.

Key Contents:

This course provides an understanding and knowledge of ISO 9000, 9001, 9004 and ISO 19011.

  • Quality Management Systems
  • The Plan, Do, Check, Act (PDCA) cycle
  • The relationship between quality management and customer satisfaction
  • Commonly used quality management terms and definitions
  • Quality Principles as given in ISO 9000
  • The process approach used in quality management
  • The Model of a Process Based Quality Management System
  • The structure and content of ISO 9001
  • Quality Management Systems
  • The Audit Process
  • Auditor Activities
  • Audit Skills
  • Team Leading